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You must sack Dave Hartnett immediately. How can he say he doesn't have to apologise when he is responsible for managing the system which agrees to deduct tax through PAYE - NOT PAYE then reconciliation with sudden demand shocks for large payments.
If you want the public to trust you and your government then you really must demonstrate that you will stand by the basic agreements between the government and the public. And, you must employ people with respect for their clients, the humility to admit errors and who can build trust.
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